Join our Family Services Team.

• Work with organisations to improve outcomes for their vulnerable customers
• Increase your take-home pay with access to up to $15,900 in salary packaging benefits
• Maximum-term full-time role (to June 2027) based in Melbourne CBD

Your new role

You will deliver, and contribute to the design of, high-quality workshop-based training programs across multiple industries, focused on driving real-world impact to help businesses more effectively engage with consumers experiencing vulnerability. You will ensure training has impact, is practical, relevant, and aligned with operational challenges.

This role is maximum-term full-time (76 hours per fortnight), and is a parental leave replacement role.

You will also regularly research industry and social trends to keep abreast of industry challenges, as well as ensure that the contemporary lived experience of vulnerable Australians continually informs the basis of our work.

It is essential that you have a strong understanding of the types of vulnerabilities Australians experience, including family violence (FV). You will remain informed of best practice, including trauma-informed approaches and translate these into clear frontline behaviours.

You will facilitate interactive workshops and activities that embed lived experience through experiential learning, delivered both in-person and online.

This is a high-impact role focused on improving how organisations respond to consumers experiencing vulnerability and achieve better outcomes for the communities they serve.

In addition, as required, you will contribute to managing proposals, contracts, stakeholder relations and other responsibilities aligned with the strategic priorities of the team.

About your team

Uniting Social Impact and Engagement team partners with financial services providers, energy and utilities, telcos, regulators, and policy makers to strengthen how organisations support customers experiencing vulnerability. Our team of experienced consultants and trainers work alongside partner organisations to build capability, enhance practices, and deliver outcomes that improve customers’ financial wellbeing and social resilience.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your salary of $119k + super you can access the following:

• An extra 17.5% on top of your fortnightly pay when you take paid annual leave
• Ability to increase your take-home pay by accessing up to $15,900 in salary packaging benefits which can be used for living expenses such as rent, groceries, bills, clothing, and much more
• Up to 10 weeks paid parental leave
• 10% discount for eligible employees on the childcare subsidy gap fee when using a Uniting Early Learning Service
• Training and development opportunities to help you grow

Your skills and experience

You will bring with you:

• Demonstrated expertise in delivering training through an experiential / workshop-based approach.
• Strong experience in training design and facilitation within a corporate, government, or community services environment.
• Experience in and knowledge of family violence (FV) best practice, including trauma-informed approaches, recognising indicators (such as coercive control and financial abuse).
• Demonstrated success in taking a consumer-centred approach to the design and delivery of training programs.
• Contribute to evaluating training and other programs, including feedback from clients and consumers.
• Demonstrated success in relationship management in business, government, or community sectors.
• Proven communication and high-level report writing skills and the ability to build trust and rapport with people from diverse backgrounds.

View the position description here.

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

Please direct any queries to HR@vt.uniting.org.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

We are proud to work alongside Aboriginal and Torres Strait Islander peoples and communities, and we strongly encourage Aboriginal and Torres Strait Islander applicants to apply. We are committed to creating a culturally safe, welcoming and supportive workplace.

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBTQIA+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.