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Case Support Worker Enhanced Therapeutic Contact Service

  • 532202
  • Doveton, VIC, 3177
  • Child, Youth & Families
  • Permanent Part Time
  • Closing on: Jul 3 2026
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  • Leading community services organisation
  • Ideal opportunity entry point into the sector.
  • Access salary packaging to increase take-home pay.
  • Permanent Part-time role (7 days per fortnight) 53.2 hours per fortnight, based in Doveton
Your new role

As a Case Support Worker you will have a varied role which involves supporting the smooth running of the program with everyday tasks such as setting up and cleaning up the space between scheduled visits, managing and maintaining resources, and logistical support.  Depending on experience, Case Support workers may supervise and record family contact visits, coaching parents to meet their child’s needs. As part of a child’s ‘team’, Case Support workers partner with Keyworkers around contact visit planning and goal reviews. The role will provide transport for children and their families participating in the program and some after-hours work will be required.

About the program

Our Enhanced Therapeutic Contact Service (ETCS) is a unique program which facilitates supervised contact visits for children and young people aged 0-18 years, who have been removed from their parents’ care due to concerns of abuse and/or neglect. Responding to referrals from Child Protection, the program aims to support contact as a therapeutic experience for children, their parents and family members in a safe and stable environment. ETCS practitioners develop goals with parents and offer role modelling, coaching and psychoeducation to support them to strengthen or rebuild relationships and meet their children’s needs during contact visits. Contact visits can occur at our Doveton centre, in the community or the home.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your salary SCHADS Level 4 + super, you can access the following.

  • Up to $15,900 in salary packaging benefits that can be used for living expenses such as groceries, bills, clothing and streaming services.
  • Save on dining out and drinks with a meal entertainment benefit of $2,650 annually.
  • Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).
  • Working in a values-led organisation with real community impact.
  • Access training and development opportunities to help you grow.
  • Enjoy 25% off at Uniting Op Shops.
Your skills and experience
  • To be successful in your application you will meet the person specification in the position description, including having a minimum Diploma qualification in Community Services, Early Childhood Education, or relevant discipline.
  • Current First Aid and CPR certification or willingness to obtain.
  • Demonstrated experience in supporting and actively engaging vulnerable children and families.
  • An understanding of the Best Interests Principles and the Children, Youth and Families Act 2005.
  • Knowledge of child development – ages and stages.
  • Proven ability to identify, assess and appropriately respond to risk for children aged 0-18
  • Excellent writing skills with the ability to develop clear and concise written observation records and case notes.
  • Willingness to work flexibly to suit the needs of children and their families.

View the position description here.

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, please reach out to Deborah Osmand on 03 9793 3707 during office hours.

About Uniting

We create real change in people’s lives by working in partnership with people, communities, governments and other agencies to reduce the impact of poverty, trauma and disadvantage.

We provide compassionate care for people facing tough times and personal challenges. We support children and young people to break the cycle of disadvantage. We help families keep safe, together and thriving.

For over 100 years we’ve been fighting inequality, opposing discrimination, and responding to the needs in our communities across Victoria and Tasmania.

Visit us: www.vt.uniting.org

We are an inclusive, values-led organisation and proudly welcome people of all identities, backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with lived and living experience relevant to our work.

We are committed to inclusive hiring practices. You are welcome to share your pronouns and let us know if you require any adjustments during the recruitment process. We are here to support you.

Uniting is a child safe organisation and is committed to the safety, wellbeing and empowerment of all children and young people. We embed child safety in everything we do. Employment with Uniting is subject to relevant pre-employment checks, including a National Police Check and Working with Children Check.

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