Join our Family Services Team.

• Maximum-term full-time role based in Melbourne
• Join a passionate and dynamic team
• Access salary packaging to increase your take-home pay

Your new role

As a Financial Counsellor for the Energy Support Program, you will provide information, options, support and advocacy to consumers who find themselves in financial difficulties. Your duties will include:

• Undertaking remote financial counselling casework including assessment, advocacy, negotiation and referrals across the multiple states.
• Respectfully engaging, empowering and supporting vulnerable consumers to take the necessary steps to understand their financial situation.
• Providing information and options to consumers, families and groups of consumers who find themselves in financial difficulties.
• Managing appointment bookings, data collection, reporting, and administrative tasks in an accountable and timely manner.
• Contributing to the learning and evaluation of Uniting’s Energy Support Program processes.
• Maintaining a broad understanding of microfinance and financial inclusion programs.
• Accurately documenting case notes in consumer files, planning consultations with organisations and people.
• Performing all aspects of the role in an efficient and timely manner.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your salary of $51.00 per hour + super, you can access the following:

• Salary packaging to increase your take-home pay.
• 10% discount for eligible employees on the childcare subsidy gap fee when using a Uniting Early Learning Service.
• Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).
• Free counselling with our Employee Assistance Program (EAP).
• Opt in or out of public holidays, be respected for your unique background.

Your skills and experience

To be successful in this role you will have a Diploma of Financial Counselling and be a member of Financial Counselling Victoria.

You will also have:

• Preferably 2 years’ of demonstrated experience in a financial counselling or related role and an understanding of issues relevant to the community service sector, especially the energy sector.
• Knowledge of casework issues as related to the target group, including an awareness of financial hardship, family violence and cultural sensitivity.
• Knowledge of policies and practices of major creditors and the ability to identify the appropriate legislation which applies to debts.
• Sound knowledge of the relevant hardship policies, practices and services offered by relevant State and Federal Government Departments, utility providers and other major creditors as appropriate to the consumer group.
• Working knowledge of the legislation in relation to credit and debt, particularly the National Credit Code, the Bankruptcy Act, Debt Recovery Legislation and the Energy Retail Code.
• Competency in the use of Microsoft suite (Word, Excel, and Outlook), data entry, and navigation of databases and portable electronic devices.

View the full position description here.

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, reach out to Jane Goncalves on 0429 467 663 for a chat.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

We are proud to work alongside Aboriginal and Torres Strait Islander peoples and communities, and we strongly encourage Aboriginal and Torres Strait Islander applicants to apply. We are committed to creating a culturally safe, welcoming and supportive workplace.

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBTQIA+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.